Phone conversations in business can often contain vital information. Sales calls, client meetings, and customer support discussions all hold valuable details and insights. Having a written record of these conversations greatly impacts your decision-making process, training programs, and overall organizational efficiency. Record and transcribe phone calls technology can take your business management to the next level.

Recording Phone Calls

You have the choice between professional systems that support call recording and advanced smartphone features. Business communication is a separate topic, so we will describe simpler methods.

Android

For Android phones, you can record calls using the free Google phone app. Simply choose a recording app from the Google Play Store, download it, and open the phone app to start recording. During the conversation, tap the record icon to begin, and touch the stop icon to end the recording. Keep in mind that not all apps support conference calls, and some automatically delete recordings after saving them. So, choose an app that suits your needs.

iPhone

iPhone users have access to the Call Recorder for iPhone, which is free to download and offers unlimited recording with a cloud backup. With this app, you can make Audio Recordings & Voice Memos with just a couple of screen clicks. To record phone calls, unlock the app features through in-app purchases, open the app, and tap the red record icon to enter a conference call. Add the contact person to start the recording.

It’s worth noting that while Google Voice is available on iPhone, it can only record incoming calls from Google Voice numbers. To record both incoming and outgoing conversations, you’ll need to rely on third-party iPhone apps.

Remember, before recording any call, always ask for the other caller’s permission. Once you have a recorded phone call, you can proceed with the transcription process.

Phone call transcription instructions

#1 Export recording

When exporting files, you can choose between MP3, WebM, and MP4 formats for video. iPhones typically use MP4 or MOV formats. Once you have selected the recording, simply click on the button to play it. There are several ways to share the recorded file, such as through email, Google Drive, OneDrive, iCloud Drive, or Dropbox. Remember that there are applications that use specific recording formats and charge money to convert them. Such services should be avoided.

#2 Upload record to recognition service

Transcription phone calls become a breeze with AI transcription software. It swiftly and securely converts audio recordings into text. Once you obtain a copy of the audio file, simply upload it to the transcription page. There are two ways to go about it:

1. Upload the call recording directly.

2. Paste a URL link of the recorded phone call from Google Drive, iCloud Drive, or any other storage location.

#3 Set transcription options

After you’ve uploaded the audio file, select the transcription option that suits you best. A fantastic example of transcription software is Transcribe by Wreally. It can convert phone calls, speeches, podcasts, audio notes, interviews, and more.

Moreover, it can transcribe recorded speech into text in over 80 languages. Additionally, it boasts an average turnaround time of under an hour. It provides user-friendly options for transcribing phone calls.

Choosing a Phone Transcription Service

There are key factors to prioritize when choosing a service. Here are some key aspects to keep in mind:

• Accuracy: The most important parameter, since outdated AIs will give false results and distort the data. Look for a provider that guarantees precise transcriptions. Give preference to those that utilize advanced AI algorithms and speech recognition technology.
• Turnaround Time: Depending on your needs, you may require fast turnaround times to stay productive.
• Security: It’s very likely that your recorded conversations contain sensitive information. You should look for a provider that does not disclose data and maintains strong security measures.
• Pricing: Evaluate the pricing structure to ensure it fits your budget. The more flexible pricing, the better. You may be better off with a large packet or just a few minutes for a test. You must have a choice.
• Customer Support: Responsive customer support can enhance your experience. Look for a provider with multiple support channels.

Conclusion

Phone calls contain too much valuable data to brush them aside. Processing them manually is also too long and difficult. Transcription makes it easier to work with large amounts of data to identify patterns and make better decisions based on them.