Have you received damaged or defective items from Temu and thinking about what to do with them? Well, the best thing is to return them as soon as possible and get a refund. However, the returning process is a bit tricky but don’t worry we have come to the rescue and shared a step-by-step guide on how to return Temu items that will help to make the returning process smooth.
How to Return Temu Items?
Temu is a new online marketplace that sells everything you can imagine and some people are also concerned whether Temu is safe or not but due to its incredibly low prices and coupon codes, it has gained a lot of popularity and dominance among many other online stores. Some of Temu’s items are shipped directly from China and other countries which leads to the chances of damaged or wrong product being delivered to your location, required for a refund or return. Moreover, if you have encountered any of the situations in which you want to return Temu Items then follow the below-mentioned steps.
Start the Process
- Login to your Temu account and go to your orders.
- Select refund/ return and choose the items that you want to return.
- Select the reason to return the product like I don’t like it or anything you want.
- Here, you may have some sort of options asking for the details, depending upon the reason you have chosen to return Temu items.
- Select continue to precede the process.
Refund Method
- Now, select the refund method.
- Temu offers two refund options including the original payment method and Temu credit balance that is available to instantly refund after the process of the return.
- Pack the items that you want to return in one box and ensure every item has its own barcode attached. But, if you’ve lost any barcodes, so place the items in clear plastic bags and the warehouse will process your return. However, it might take few more days.
Temu Return Label
- Temu’s return label is a free label that is provided by Temu to return a product. This is pre-filled will all the important shipping information like the return address. Whenever the label is scanned your return order will immediately recognized and matched with your package.
- After submitting the return request on Temu you can print your return label from the returns section in your order.
- Save or print the label as Temu might give you the option to print the return label or save it in the PDF format for later printing.
- Then, stick the label outside of your return package and choose the nearest USPS/ UPS location to drop off your package within 14 days of your return Temu items request.
- The refund will be issued once it passes through a quality inspection.
- Now, keep checking your refund status on your orders page.
7 Things to Keep in Mind to Return Temu Items
Here we discussed 7 important things to keep in mind when you intend to return any item on Temu.
- The first return of every order is free of cost and the return label will reflect this however, if you want to return more items from the same order then you will have to pay for it.
- In some cases, Temu does not offer a return label, specifically for low-cost items or some specific return reasons but instead of a label, it does provide other alternative return instructions.
- Double-check the label details including your home address and other important information before printing it.
- If you ever encounter any issues while returning Temu items then contact Temu’s customer support for assistance.
- If you are returning the package within 90 days then it will be for free but if not then you will be charged a $7.99 shipping fee.
- Remember that after submitting your request to return Temu items you have to send back the package within 14 days, and if you don’t then your return request will be canceled.
- Keep checking Temu’s return policy as it also explains the non-refundable items.
What Items Cannot be Returned on Temu?
You can return almost all the items on Temu within 90 days of purchasing. However, once the 90 days are canceled then you will not be return Temu items. Moreover, below we have mentioned a list of items that cannot be returned or refunded on Temu.
- Clothing items that have been worn, damaged, washed, or have packaging/tags removed
- Items that are labeled as non-returnable from Temu
- Customized items
- Certain Free gifts
- Health and beauty products that are used.
- All food items are also non-refundable.
- Moreover, if you’re ever unsure about whether a specific item can be returned, the best thing to do is check the product page.
How to Smoothly Return Temu Items
Every time you intend to return items on Temu or any other online marketplace, keep the original packaging safe as it will make the return process easier and faster. Also, if you want to return Temu items so, take action as quickly as possible; don’t wait for days to pass as it may create issues for you or you can also forget to return it. If you want a quick refund then select the Temu credit balance option instead of the original payment method because, with Temu credit balance, you will get your money back in just a few minutes.
Moreover, after sending your package for a return process, you will obtain tracking information and will get notified when Temu receives your package, when they process for a refund, and when you receive the refund. So, track the information wisely and contact Temu’s customer service if there is anything wrong with the process.
How to Request for a Refund Without Return Temu Items
In some legitimate cases, Temu might offer a refund without requiring a return like the items that are delivered as damaged, incorrect, or missing items from your order but for this, Temu requires a photo for verification. The process to refund without returning the items is processed within 2 days (48 hours). Follow the below-mentioned steps if you ever want to request a refund for your item without returning it.
- Login to your Temu account, go to your orders, and find the item that you want to return/ refund.
- Select the return/ refund button and choose the reason why you want a refund without returning the Temu item.
- Moreover, due to some reasons, you may have to upload a picture of your items.
- Select the refund payment method.
- Now, submit your request and if you get lucky then Temu may be processed for a refund and let you keep the item.
Tip: To make your refund process successful, the Hitech team recommends that you clearly explain the reason and attach some photos, if possible, in a professional and appealing way.
FAQs
Q: Are Temu returns easy?
A: Yes, Temu returnsare generally easy. You just have to follow the correct steps for a smooth return process. Also, Temu offers an extended 90-day period of time that allows customers to decide whether they are satisfied with their purchase or not.
Q: How many returning options does Temu offer?
A: Temu makes the returning process easy by offering multiple options to return Temu items like:
- Return by mail.
- Return to a physical store.
- Return to a UPS location.
Q: How long will it take to receive my refund after sending the package?
A: It takes a few days or weeks to reach the item to Temu and after receiving the order they inspect it and send you the refund payment, so, it takes 5- 14 but it can also take 30 in some orders.
Q: Can I Exchange Items on Temu?
A: No, Temu doesn’t allow you to exchange items; however, you can refund or return Temu items and place a new order for anything you want.
Q: How much does shipping cost to return Temu items?
A: The shipping cost depends on whether it’s your first order or a frequent one. The first return from an order is free but if you want to return a second thing from the same order then you will be charged $7.99 for shipping including the tax that is based on your location.
Sum Up
Returning the items on Temu is not a hard task to do but knowing the correct step is essential. Above we have shared the steps on how to return Temu items to make the returning process seamless. Also, Temu keeps you notified of every return or refund update via SMS, emails, and push notifications.
