How to get a Play Store refund? It’s possible to get a refund on digital goods, just like when you purchase a physical product. Google Play Store includes apps, games, movies, books, and more. Find out how to reclaim your money.
Google Play Store offers a number of different refund policies for its products. Games and apps can be refunded within 48 hours of purchase. Music, movies, and books can be refunded after 48 hours for digital content.
Getting a refund on an app or game is easiest and quickest if you do it within two hours after purchase. Remember that you can only get a refund for an app or game once. You will not be able to get your money back if you purchase it a second time.
We’re going to walk you through your options for getting your money back if you bought an app that doesn’t work as you expected, an album you already own, or an in-app purchase you didn’t mean to make.
How to request a refund for an app or game
Within two hours of purchasing an app or game, you can get a refund from the Google Play Store. Here’s how to do it:
- Open the Google Play Store app.
- Tap the three horizontal lines at the top left to access the menu.
- Choose Account > Purchase History.
- Select the app or game you wish to return and tap Refund.
- If you tap Yes, the app will be uninstalled, and your money will be refunded.
- It should say Canceled next to the app in your Order History when the refund is processed.
When you’ve gone beyond the two-hour time limit but are still within 48 hours of purchase, you can request a refund through your browser. Make sure that you’re signed in to your Google account and visit this Google link to fill out a form.
How to get a refund for apps or games purchased after 48 hours
You will need to contact the developer directly to request a refund if it has already been more than two days since you purchased the app or game.
- Open the Google Play Store app.
- Open the menu by tapping the three horizontal lines at the top left.
- Choose Account > Purchase History.
- Select the game or app you wish to return and tap View.
- Tap the email link under Developer Contact. The email program should open a new window.
- Explain why you want a refund.
Since it is up to the developer whether or not to grant the refund, it is best to be polite and explain your reasons fully.
Refunding an in-app purchase
It may be possible to get a refund from Google for an in-app purchase, but you will need to submit a refund request through this Google form.
Make sure you’re signed in to your Google account, visit the link, and complete the form. In order to request a refund, you must choose which in-app purchase you wish to request a refund for and why. Generally, you will receive a decision within 48 hours, but it can take up to 72 hours.
You must contact the app developer directly if you want a refund on an in-app purchase that has been over 48 hours since you made it.
- Open the Google Play Store app.
- To open the menu, tap the three horizontal lines at the top left.
- Choose Account > Purchase History.
- Tap the app or game you want to view.
- Tap Developer Contact and then tap Email. A new email message should open.
- Explain why you are requesting a refund.
Telling the truth in a respectful manner is always the right thing to do. Because of this, you should always explain why you’re asking for a refund as honestly and respectfully as possible.
How to terminate a subscription
In the event that a subscription is problematic, you should terminate it as soon as possible. To do so, follow these steps:
- Open the Google Play Store app.
- Tap the three horizontal lines at the top left to reveal the menu.
- Choose Subscriptions.
- Find the right one and tap Cancel.
You should know that despite uninstalling an app, you aren’t cancelling your subscription and will thus still be liable to pay for it.
How to get a refund for movies, TV shows, music, or ebooks
When it comes to the return policies for movies, TV shows, music, and e-books in the Google Play Store, there are many similarities. The standard consensus is that you can return any product free of charge within a week of purchasing it. As long as you haven’t downloaded or played the item, you can get a full refund. It’s not possible to request a refund through the Google Play Store app itself, so you’ll need to use your browser. Here are some simple steps:
- Open your Play Store account in your browser and sign in with your Google account (you may already be logged in).
- In the left-hand menu, click Account, and in the top menu, click Order History. Locate the content you wish to return.
- Choose Request a Refund.
- Select the specific reason from the drop-down menu and click Submit.
- Within 48 hours, you’ll receive an email about your refund request.
Refunds After the Two-Hour Period
After the initial two-hour refund window, getting a refund is a little more difficult. It must be less than 48 hours after the purchase of the app or game to be eligible. This also includes in-app purchases.
For this method, we’ll need to visit the Play Store website in a web browser. Navigate to the Google Play website, visit your account page, and select “Order History.”
Select “Request a Refund” or “Report a Problem.” A pop-up will appear with a drop-down menu titled “Select an Option.” Click it and choose the option that matches your situation.
